
Managing your social media presence can be time consuming, and when you’re not 100% sure on what you need to be looking for or preparing it can be difficult to fully understand your business' performance in the digital space.
Having a checklist can help you pick the most relevant areas to focus on in regards to your business. In this blog we’ll look at some of the things you should be including on your social media marketing checklist when it comes to your content, analytics and audience.
Content Checklist
Your content, along with your profile, essentially acts as ‘the face’ of your brand. Your posts must have some type of value, whether that’s to inform, engage or convert your target audience – speaking to their needs and pain points, ultimately drawing them into what you’re offering. Here’s what you should have on your content checklist:
✅ Content Calendar – Having a content calendar can help you stay on track, especially for small businesses who’ll likely not have the time to spend on their social media marketing or have the money to hire a dedicated marketing department. Scheduling tools allow you to prepare posts to go out at the optimal times and days for your business – helping you avoid putting something together at the last minute and lets you consistently promote your campaigns, events or launches.
✅ Brand Voice and Style – How do you want to sound and look to your audience? Writing your post in your brand voice and creating visuals that align with your brand’s style help to craft your online identity. Consistent posting in this voice and style allows you to build recognition and trust with your audience.
✅ Variety – Content variety helps you to cater to different wants from your audience, and can help you to boost your engagement. With what you should already know about your audience, having a couple of different styles such as videos, static posts and carousel posts included in your content marketing allows you to mix things up whilst keeping your consistent style and messaging.
✅ Add Value – Your content must provide value and hook your audience in – tips, how-to’s, behind-the-scenes or simple entertaining posts can all work depending on how you want to portray your business online. Think about the brands you purchase from and have interest in, consider how their marketing caught your attention, and then take look at your own business and how you can have a similar appeal to your target audience.
Analytics Checklist
Monitoring your data is extremely important, as it lets you know how you’re performing on social media and allows you to make changes and smarter choices. Here’s what you should have on your analytics checklist:
✅ Engagement Rates – Engagement is a vanity metric, but it is still handy to measure as it points to how users are interacting with your content. High engagement can show that your audience is resonating with what you post, and minimal engagement can help you discover where things need to change in order to improve your performance.
✅ Reach & Impressions – Track how many people are seeing your content, and how often. This will give you a good idea if it’s performing, reaching the right audience and if your visibility is good across the platforms you’ve chosen to post on.
✅ Click Through Rate – If you’re including links or running ads, click through rate is an important metric to monitor. It lets you know how many people are clicking through to your landing page, and then from you can monitor whether they’re taking any action on the page.
✅ Followers – Are you gaining followers or page likes? This can be a good indicator of your audience size and consistent growth can show interest in your brand – but this is also another vanity metric, so whilst good to monitor it doesn’t necessarily hold a lot of weight if you have a low follower count but high click through rate, sales, each or impressions.
Audience Checklist
Building a relationship with your audience helps to increase brand loyalty and bring in great results. Here’s what to include in your Audience Checklist:
✅ Personas – Create a target audience persona, so you know exactly the type of person you want your content to appeal to. Consider their age, gender, location, job type, interests and where they frequent on social media. Knowing this means you can then work out how to craft your content to speak their language and meet their needs.
✅ Engagement Patterns – Your analytics will be able to tell you when your audience are most active, so that you can figure out when the best times to post are. Posting your content at the peak times they’ll be online can improve your reach, impressions and engagement.
✅ Feedback – Your audience leaving reviews and comments can give you real-time insight into how they are feeling. Responding professionally and promptly lets you start conversations, answer questions, create relationships and solve any issues people may be having – good customer service is important, so make sure you’re keeping on top of this. It also helps you to create a deeper connection with your audience and improve your business/products in areas that they’ve had a problem with or don’t engage with – a win/win situation for you and them.
By keeping these things in mind for your checklist, you’ll have a comprehensive guide to measuring and managing your social media performance. Revisit your checklist often, and update where necessary as your business and the digital landscape evolves.